Customer Care Training
Who is the course for?
The one day Customer Service Programme is designed for staff that are on the front line of customer service whether face to face or indirectly involved with customers.
A company with a customer service culture endeavours to achieve the ultimate, where all staff are willing to go the extra mile to satisfy the customers needs.
Course Aim of Customer Care
The course aims to give delegates the skills to handle any situation with customers in a confident manner. It will give delegates the skills required to develop customer loyalty and will teach them to feel confident in any situation.
They will learn how to develop and maintain a positive attitude, show extra attentiveness to customers, use customer-friendly language, and deal effectively with customer complaints and problems. Delegates will also learn how to build rapport with customers, interpret Verbal and Non-verbal communication skills, and provide quality customer service that will enhance customer satisfaction.
Course Objectives of Customer Care
- Create a culture of customer focus
- Creating rapport and building loyalty
- Achieving customer satisfaction
Course Content
- The Role of Customer Service.
- What is Customer Care?
- Communication Skills. Verbal & Non Verbal
- Interpersonal Skills
- Managing Difficult Behaviours
- Learn How To Be Assertive Without Being Aggressive To Your Customers
- Effective Communication Skills
- Building Long-term Relationships with Customers
- Role Plays relevant to the Business
- Developing a Personal Action Plan
- Setting Quality Customer Service Standards
The wonderful thing is, is that good customer service training is some of the easiest and most rewarding training you can give your staff. We at R.E.A.C.T Global Training Systems Limited give simple, easy skills that provide your staff with quality ways to manage even the most difficult customer, while at the same time inspiring them to want to care for the people with whom they come into contact.
In our Customer Service Training delegates are continually involved in exercises, and personnel processes that offer the staff a range of tools and techniques, as well as an intellectual understanding of the issues of the customer.
Special arrangments for the corporate sector.
