R.E.A.C.T Global Training Systems

Corporate "Conflict Management" Training.

In today’s high-pressure business world there is an increasing amount of conflict in the workplace. The CIPD’s recent ‘Managing Conflict at Work’ survey of 1,190 employers suggested that dealing with conflict is taking up more and more HR time, and costing millions in compensation claims.

Does your staff ever have to deal with verbally aggressive members of the public?

Are they ever in situations where their safety is compromised? If so, then R.E.A.C.T Global training Systems has a training package for you.

With experience and specialist knowledge in ‘conflict management’ we can run courses for a large number of persons, teaching tactical communication skills and / or self defence techniques R.E.A.C.T System which are both simple and effective to use, they are designed to disengage with a perpetrator and aid staff to deal with a problem in a law abiding and effective way.

In the current climate, assaults, both verbally and physically on staff who deal with the public are on the increase. This can lead to absence from work costing the employer unnecessary extra financial stress. This inevitably leaves remaining employees with low morale and a lack of self confidence. All of this is avoidable, providing your staff has received the correct training.

Our courses are tailored to suit your needs, taking into consideration the type of business and level of training needed.
This course has all ready been taught to large organizations such as the BAA, East Anglia Ambulance Service, Location Sardinia, ASAP Security and recently The Red Funnel Ferry Company.
It shows how to deal with aggression and personal safety plus the importance of body language in difficult situations. The course also covers managing conflict by applying dynamic risk approaches, understanding the importance of self-awareness and acting proactively, how to defuse conflict by overcoming communication blocks, signalling non-aggression and managing high-risk situations, how to resolve conflict.

This course can be tailored to your company requirements, and our staff will be more than happy to help you through the process.

The course also covers the following:

De-escalation / diffusion techniques
Communication skills
Client and customer care
Equal opportunities
Behavioural standards
Health & Safety legislation
Civil and criminal law
Diversity needs
Powers of arrest (If needed)

Special arrangments for the corporate sector.